Terms of Service

Dunner provides a recovery service for failed SaaS subscription payments. When your Stripe account fires invoice.payment_failed, we initiate an outbound voice call to the affected customer in your cloned voice and use live Stripe API access to negotiate a fix — pause, swap payment method, apply a coupon, downgrade plan, send a fresh checkout link. We earn a success fee only when a recovery succeeds.

Our fee is a percentage of the recovered amount, configurable in your settings (default 10%, capped at 25%). It is collected via Stripe's application_fee_amount mechanism, set on the PaymentIntent beforethe customer's recovery payment is attempted. If the recovery fails, no fee is charged. If a refund or chargeback happens on a previously-recovered invoice, the corresponding fee is reversed.

• You must have the legal right to call the phone numbers of your own customers. This typically means an active subscription relationship plus jurisdictional compliance (TCPA, GDPR, local telemarketing laws).
• You set working hours, retry caps, and recovery tools per your compliance posture. We default to conservative settings.
• You are responsible for the content of your knowledge base and the accuracy of pricing, refund, and cancellation terms you feed the agent. Dunner doesn't verify business claims you put in front of customers.
• You will not use Dunner for debt collection, political calls, fundraising, or any non-subscription-recovery use case.

The voice you upload during onboarding is cloned via ElevenLabs. By uploading, you confirm the voice belongs to you or that you have written permission from the speaker to clone it for commercial use. You retain ownership of your voice; you grant Dunner a non-exclusive license to use the clone solely to operate this service for you. You may delete the clone at any time from your settings.

We target 99.5% monthly uptime for the recovery pipeline. We don't commit to SLAs during the beta period. Planned maintenance windows are announced via email at least 24 hours in advance. Webhook delivery and call placement depend on Stripe, ElevenLabs, and Telnyx — outages on those platforms may degrade our service.

We may adjust default fee percentages or introduce platform charges with 30 days' notice by email. Existing settings on your account are not changed retroactively — any update applies only from the effective date forward.

You may disconnect Stripe or delete your account at any time from the app. We will stop placing new calls within 5 minutes; existing in-flight calls complete normally. We may suspend or terminate access if you violate this Agreement, abuse the service, or create undue legal risk for us or our sub-processors. Fees already accrued at the time of termination remain payable.

Dunner is provided “as is”. To the maximum extent permitted by law, our total liability for any claim under this Agreement is capped at the fees you paid us in the 12 months prior to the claim. We are not liable for indirect, consequential, or punitive damages, lost profits, or third-party claims against you arising from your customers' reactions to recovery calls.

This Agreement is governed by the laws of the State of Delaware. Disputes are resolved in the state and federal courts of New Castle County, Delaware.

Terms questions: hello@dunner.xyz.